Mobile app for order management in the food industry: our case

Digitalizing order management is a key necessity in the food industry, where speed, traceability, and precision are critical to success. In this real case, a Mexican food company hired us to develop a mobile app that would centralize the entire order process—from field collection to final delivery. As part of the technical team, I participated in the architecture and deployment of the solution, ensuring it was practical, robust, and fully aligned with the company’s daily operations.

The problem: manual orders and low operational visibility

Before the development of the app, the company faced several challenges:

• Orders taken manually or by phone, without immediate confirmation.

• Frequent errors due to lack of synchronization between sales and logistics.

• Difficulty tracking the real-time status of each order.

• Wasted time on repetitive administrative tasks and confirmation processes.

The goal was clear: to create a mobile application that would simplify and accelerate the process from start to finish.

The solution: real-time mobile app connected to the ERP

We designed and implemented a mobile application for Android and iOS, with the following key features:

• Field order capture with real-time stock validation.

• Continuously updated product catalog.

• Direct synchronization with the ERP system for inventory management and invoicing.

• Assignment of orders to delivery staff with GPS-based geolocation.

• Delivery confirmation and digital signature directly from the app.

All development was carried out in collaboration with key users from the sales and distribution teams, adapting each feature to the real work processes they followed daily.

Training and change management

Technology alone doesn’t guarantee success. We knew that launching the tool had to go hand-in-hand with a structured training and change management plan.

We organized on-site and remote training sessions for sales representatives and delivery drivers, using real-world scenarios so they could feel confident using the app from day one.

Additionally, we implemented a direct technical support channel to resolve any questions or incidents during the first few weeks. This close communication was key to earning the users’ trust and ensuring the effective adoption of the tool.

The leadership team also played an active role by promoting the use of the app as the core of their commercial operations.

Results: operational efficiency and better control

Three months after implementation, the company achieved:

• A 65% reduction in order-taking errors.

• 50% faster turnaround time from order to delivery.

• Real-time visibility into every stage of the process.

• Improved customer experience through automatic notifications and faster deliveries.

This app not only solved operational problems but also opened the door to a more agile and scalable commercial management.